If you are looking for a contract that includes software development and/or licensing, as well as support and/or maintenance, you will find more information: Support services that may be covered in the document include helping to use the software and identifying errors in the software. The model assumes that support should be provided for a specific software system and not for software in general. Some form of assistance is also expected to be available. What document should I use if I receive temporary access to our software and code to a budding company that can act as a software provider. Support Services – What standards should support services meet? Do they have to be provided in accordance with ALS? If so, what are the service levels? Does the service provider have the right to suspend services in the event of a late payment? The proposal also contains a comprehensive set of boilerplate clauses covering topics such as force majeure, termination, subcontracting, communications, waivers, variations, full agreement, law and jurisdiction. These contract templates cover the provision of software-related support and maintenance services. Maintenance services typically include updating the pending software and sometimes installing and setting up these updates. At least you want a confidentiality agreement. If you control proprietary source code, you may also want a restrictive source code license. When dealing with personal data, you need a data processing agreement to comply with data protection legislation. Assistance and maintenance services are linked in several respects. For example, problems identified by support services can finally be resolved with the help of maintenance services.